At Tote Baggs, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Our return policy follows the Sunnah, and we aim to make the process as smooth and straightforward as possible.
Return Policy
Return Acceptance: Our return policy follows the Sunnah. We accept returns for any bag that you are unsatisfied with.
Return Window: You can return or exchange your bag within 15 days of the purchase date.
Condition: To be eligible for a return, the bag must be unused and in the same condition that you received it, along with the original packaging.
Return Process: To initiate a return, please contact our customer support at support@totebaggs.com with your order details. We will guide you through the return process.
Shipping Charges: Customers are responsible for paying the return shipping charges.
Refund Policy
Refund Processing: Once we receive and inspect your returned bag, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 4-5 working days.
Banking Charges: Banking charges will be deducted from the refund amount.
Payment Channel: Refunds will be issued through the same payment channel used for the original purchase.
Additional Information
Non-Refundable Items: Certain items, such as custom or personalized bags, may not be eligible for returns or refunds unless they arrive damaged or defective.
Exchanges: If you need to exchange your bag for a different one, please contact our customer support. Exchanges are subject to product availability.
Processing Time: Please note that it may take 4-5 working days to process your return and refund request once we receive your returned bag.
Contact Us
For any questions or assistance with returns and refunds, please contact us at:
